Most of these case studies were published as part of the sector reports on the retail industry in 2004 and 2008. The RFID cases (No. 11, 12, 13) were published as part of a special RFID sector report , case 14 was published as part of a special ICT impact report and case 15 as part of an ICT energy report, all in 2008. Sector reports can be downloaded here.
| No. | Title | Country | Date | File |
| 1 | Mercator - Competing through upstream supply chain management | SL | Oct. 2008 |  |
| 2 | Globus - e-procurement activities | DE | Oct. 2008 | |
| 3 | Brookland/ Dirk van den Broek - Supply chain management software | NL | Oct. 2008 | |
| 4 | AMJG - Customer relationship management to better integrate in-house operations | PT | Oct. 2008 | |
| 5 | Casino Group - Customer relationship management to improve sales | FR | Oct. 2008 | |
| 6 | 4fitness - e-marketing / e-sales | DE | Oct. 2008 | |
| 7 | Fleria Floral Creations - Challenges when adopting e-sales | GR | Oct. 2008 | |
| 8 | Smart Supermarket - Developing an e-sales application from scratch | MT | Oct. 2008 | |
| 9 | EMPiK - Redeveloping e-sales | PL | Oct. 2008 | |
| 10 | Cyprus-PC.com - Supply chain management in a small firm | CY | Oct. 2008 | |
| 11 | Metro Group - Largest EU retail RFID implementationup to date | DE | Oct. 2008 | |
| 12 | Schuitema - improving quality and shelf availability of fresh food with the deployment of RFID solutions | NL | Oct. 2008 | |
| 13 | New Look - Reasons driving the decision not to implement RFID following a trial | UK | Oct. 2008 | |
| 14 | Zabka - example of ICT enabling a new business model | PL | Oct. 2008 | |
| 15 | Coop supermarket - ICT-based facility management | CH | Oct. 2008 | |
| 16 | Argos | UK | Aug. 2004 | |
| 17 | Euro-Label | EU | Aug. 2004 | |
| 18 | Centralia | IT | Aug. 2004 | |
