| Quest.-No. |
Indicator |
Dimensions / Remarks |
New |
| B1 |
% of companies having a website on the internet |
|
|
| B3 |
% of companies using a content management system |
|
|
| B21, B24 |
% of companies making online sales |
a) through the company website
b) on electronic marketplaces
c) through an extranet
d) through EDIe) via mobile commerce |
|
| B23 |
starting point for selling online month and year |
|
|
| B25 |
% of companies which have integrated their IT system with that of a customer for receiving orders |
|
|
| B26 |
Share of online sales as % of total sales |
|
|
| B27 |
Main market for online sales |
local, national, global |
|
| B28 |
Integration of e-commerce technology: method of processing online orders |
a) integration with back-end system,
b) order generates an e-mail,
c) company receives a fax |
|
| B29 |
% of companies where online orders trigger business processes |
|
|
| B30 |
% of companies whose online sales system offers the capability of secure transactions |
|
|
| B31 |
% of companies letting customers pay online for goods / services they have ordered |
|
|
| B32 |
% of companies providing after sales services online |
|
|
| B34, B38 |
% of companies making online purchases |
a) through websites from other companies,
b) via electronic marketplaces,
c) through extranets,
d) through EDI,
e) via mobile commerce |
|
| B36 |
types of goods purchased online |
a) MRO goods
b) direct production goods |
|
| B37 |
starting point for purchasing online |
month and year |
|
| B39 |
% of companies which have integrated their IT system with that of a supplier for placing orders |
|
|
| B40 |
Share of online purchases as % of total purchases |
|
|
| B41a |
% of companies using online technologies to collaborate with business partners in the design of new products |
|
|
| B41b |
% of companies using online technologies to collaborate with business partners to forecast product demand |
|
|
| B41c |
% of companies using online technologies to manage capacity or inventories |
|
|
| B41d |
% of companies using online technologies to exchange documents with suppliers |
|
|
| B41e |
% of companies using online technologies to exchange documents with customers |
|
|
| B41f |
% of companies using online technologies to negotiate contracts |
|
|
| B51 |
% of companies participating in B2B marketplaces |
|
|
| B52 |
Activities carried out on e-marketplaces catalogue based offering and selling, auctions, calls for tenders |
|
|
| B60a |
% of companies using SCM software |
|
|
| B60b |
% of companies using CRM software |
|
|
| B60c |
% of companies using Knowledge Management software |
|
|
| B60d |
% of companies using e-learning applications |
|
|
| B70a |
% of companies using online technologies to perform collaborative work in an online environment |
|
|
| B70b |
% of companies using online technologies to automate travel reimbursement of employees |
|
|
| B70c |
% of companies using online technologies to track working hours and production time |
|
|
| B70d |
% of companies using online technologies to support the human resources management |
|
|
