| Quest.-No. |
Indicator |
Dimensions / Remarks |
New |
| C1a |
Impact of selling online on the volume of your sales |
very/fairly positive, no impact, very/fairly negative |
|
| C1b |
Impact of selling online on the number of customers |
(as C1a) |
|
| C1c |
Impact of selling online on the sales area |
(as C1a) |
|
| C1d |
Impact of selling online on the quality of your customer service |
(as C1a) |
|
| C1e |
Impact of selling online on the efficiency of your internal business processes |
(as C1a) |
|
| C1f |
Impact of selling online on the costs of logistics and inventory |
(as C1a) |
|
| C2a |
Impact of purchasing online on the procurement costs |
very/fairly positive, no impact, very/fairly negative |
|
| C2b |
Impact of purchasing online on relations to suppliers |
(as C2a) |
|
| C2c |
Impact of purchasing online on the efficiency of internal business processes |
(as C2a) |
|
| C2d |
Impact of purchasing online on the costs of logistics and inventory |
(as C2a) |
|
| C3 |
Effect of online procurement on the number of suppliers |
increase / decrease / remain the same |
|
| C20a |
Perceived impact of the Internet and of e-business technologies on the collaboration and the exchange of knowledge between employees |
substantial impact, some impact, little or no impact |
new |
| C20b |
Perceived impact of the Internet and of e-business technologies on the availability of information for management and planning |
(as C20a) |
new |
| C20c |
Perceived impact of the Internet and of e-business technologies on internal processing of commercial transactions |
(as C20a) |
new |
| C20d |
Perceived impact of the Internet and of e-business technologies on product innovation |
(as C20a) |
new |
| C20e |
Perceived impact of the Internet and of e-business technologies on customer relationship |
(as C20a) |
|
| C20f |
Perceived impact of the Internet and of e-business technologies on the relationship to suppliers |
(as C20a) |
|
| C21a-e |
Perceived impact on internal processes |
|
new |
| C22, C25 |
Assessment of overall importance and role of e-business today and in the future |
significant role, some, none |
|
| C23 |
How has e-business changed the way companies operate |
significant changes, some changes, no changes |
|
| C24 |
Reasons why e-business does not play a role in companies |
(a) company is too small
(b) e-business technologies are too expensive to implement
(c) technology is too complicated
(d) company is too concerned about security issues. |
new |
| C26 |
Satisfaction with e-business |
very/ fairly satisfied, fairly / very disappointed |
|
| C27 |
Main beneficiaries of e-business |
SMEs / large companies / equally / none |
|
| C28 |
Planned expenditure on e-business technologies |
increase / decrease / maintain current level |
|
| C29a |
Importance of mobile business applications based on UMTS for companies |
very important, fairly important, not so important |
new |
| C29b |
Importance of web services for companies |
(as C29a) |
new |
| C29c |
Importance of ebXML standard for companies |
(as C29a) |
new |
| C29d |
Importance of wireless LAN applications within the company |
(as C29a) |
new |
